28 March 2024, New Delhi, India: Intertek, a leading Total Quality Assurance provider to industries worldwide, is excited to announce the launch of iCare in India, where the company plays a pivotal role in supporting the textile industry, following the platform’s initial launch in Türkiye last November.
iCare is an innovative one-stop digital portal providing textile manufacturers with a pioneering solution that enables seamless management and monitoring of their testing processes from start to finish. Harnessing Intertek’s unique Science-based Customer Excellence Advantage, iCare addresses the long-standing challenges of transparency and traceability in the processing and testing of lab samples, thus removing communication barriers and improving the efficiency at which companies deliver their products to market.
Driven by increasing regulatory scrutiny and heightened end-consumer expectations, customers in the fashion and textile industries are increasingly seeking systemic, data-driven, end-to-end Total Quality Assurance solutions that enhance transparency and traceability, throughout the lab sample processing and testing stages.
True to our pioneering spirit, Intertek is proud to introduce iCare in India – a market-leading digital solution that has been specifically tailored to the needs of our manufacturing customers, setting it apart from other portals in the industry. iCare will empower them to effortlessly manage and monitor their projects with ease, thereby revolutionizing their experience of the quality and assurance process.
iCare provides Intertek’s customers with real-time information about the status and progress of their submitted samples through an intuitive and user-friendly interface, allowing customers to interact with us seamlessly through features such as chatbot and live chat. With just a touch or a few clicks, customers can easily perform various actions, such as submitting a test request, tracking job statuses, downloading reports through one centralized digital platform, accessible 24/7.
Sandeep Das, Regional Managing Director South Asia and President of Global Softlines and Hardlines, said: “iCare is a cutting-edge digital platform that will help factories have end-to-end traceability of their test samples and build a 24×7 line of communication with Intertek technical experts. Its revolutionary technology makes life simpler for factories by offering them access to market-leading Total Quality Assurance solutions in just a few clicks. I am confident that iCare will allow factories across the subcontinent to ensure the quality, safety and sustainability of their products throughout the entire value chain, enabling them to successfully unlock new growth opportunities.”
Manu Gahlowt, Director, Softlines India, commented: “Intertek has been a pioneer in textile testing services in India for over thirty years. Innovation and customer-centricity have always been at the center of our strategy, and it has been our endeavor to bring easy to use, best-in-class digital solutions to India to meet the evolving quality and sustainability needs of the textile industry. The launch of iCare will make it much easier for our customers in India to manage their day-to-day interactions with Intertek Softlines labs.”
Shelly Lo, Senior Director, Marketing and Innovation, Global Softlines and Hardlines, added: “The launch of iCare demonstrates Intertek’s commitment to bringing cutting-edge technology and innovative solutions to our valued supplier customers. The platform has been designed with the suppliers’ needs at the forefront, setting it apart in the ATIC market.”
iCare will operate alongside our market-leading Global Market Access, i2Q, Interlink and ToxClear solutions, enabling customers to take full advantage of our comprehensive Total Quality Assurance offerings. Intertek also plans to extend the service to other leading textile markets, including Bangladesh and Vietnam, soon.
By combining advanced technology with our science-based expertise, iCare sets a new standard for transparency, efficiency, and ease of use in Quality Assurance solutions, enabling Total Quality in a few clicks. Accessible 24/7, iCare helps streamline the lead time in communications and improve speed to market, bringing Science-based Customer Excellence Advantage to our customers. We are proud to solidify our position as a leader in delivering exceptional customer experiences and high-quality testing services through the introduction of our one-stop Science-based Customer Excellence portal iCare.